KIBOPAW support

Contact Us

Questions about sizing, shipping, returns, or choosing the right setup? Send a note and we will respond within 24 business hours.

Before you head out

Tell us what route you are planning.

Have questions about sizing, shipping, returns, or which KIBOPAW setup fits your dog? Reach us at support@kibopaw.com. We typically respond within 24 hours on business days.

For faster support

Include your order number if you already purchased.
Tell us your dog's size and activity type for fit questions.
Attach photos if you need help with product setup or a return issue.

Response time Within 24 business hours

Order help Include your order number

Fit help Share your dog's size and activity

How fast do orders ship?

Most orders are prepared within 1-2 business days. Standard shipping is free on U.S. orders over $59.

Can I return an item?

Unused items can be returned within 30 days. Keep the original packaging until you know the gear works for your dog.

Which product should I start with?

Start with the hands-free leash for daily movement, then add travel gear if your dog rides to parks, trails, or weekend trips.